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Once the order has been completed, an email will be sent to the email id used to place the order intimating completion. You can log into www.transcriptionhub.com with your user name and password and download the transcripts.

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Our payment gateway is integrated with PayPal. You can make your payment using a credit card, a debit card or a PayPal account.

We are located in the PST time zone. You will receive a reply within 4 hours to any inquiry Monday through Friday.

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The transcript is delivered as a MS Word document by default. However, if you require we could also deliver them in one of the following formats, namely, TXT, HTML, DOC, PDF or RTF. This will however have to be specified by you either via email/Contact us or in the Extra Notes section at the time of placing the order.

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Even if your audio meets our minimum quality standards, audio with heavy accents, background noise, and/or highly obscure or technical content may take longer to transcribe and edit, to avoid this please take a look our tips Tips for Quailty Group Discussion / Focus Group Recording

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Yes, we do sign non-disclosure agreements with people who request it. We have a regular non-disclosure/confidentiality agreement. Upon request, we will email the same to you. If this meets with your approval, we will send you a signed and scanned copy of the same via email. However, if you require us to sign a non-disclosure/confidentiality agreement of your choice, we would be willing to sign the same. Please Contact us for more details.

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Yes it is. We price on the length of the audio/video file we receive - NOT the amount of time it takes to complete the transcript.

We currently accept AIF, AIFF, AMR, AVI, DSS, DVD, DVF, FLV, M4A, MOV, MP2, MP3, MP4, MPEG, MPG, MSV, QTFF, RM, WAV, WMV, VOB, TRM and DS2

Please contact us if you find that your file format is not mentioned in the above list and we will email you either how to convert to a suitable format or alternate upload methods.

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All transcription work is carried out by intelligent human resource and NOT by automated transcription software.

We follow the 3 Step Quality Process in Transcription
1. Your work will be done by our experienced Transcribers, who have acquired commendable skills in hearing accents of various nationalities and converting them into documents. The Transcriber will be supported by online dictionaries and Web search engines to find relevant technical words.

Any order of more than 30 hours of audio/video is considered as a bulk order. The delivery of transcripts for bulk orders will be longer than the regular order. Please Contact us if you have a bulk order and we can work out the details of turn around time.

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