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The countdown for turn around starts the next day after you place the order. For eg. if you have placed an order on a Monday, then the countdown starts from Tuesday. We do not count the day the order was placed for start of turn around time. This day is used to download the file and check it thoroughly for any issues before starting the transcription. We will send you an order confirmation only after the file has been screened and found to be free of any problems.

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No, there are no additional charges for multiple speakers. Additional difficult audio charges will be applicable only if the audio recording is of poor quality.

Yes, we charge an additional $0.75 cents per minute of audio/video which fall under the difficult audio banner.

Yes, we charge an additional $0.15 cents per minute of audio/video for inserting time stamp/time code in the transcript.

Yes, we offer a 5 minute free trial. We will email the trial transcript the next working day from the day you upload the file. It does not matter what is the length of the audio that you send us, we will transcribe the first five minutes. Please use the contact us page on our website to request a free trial coupon.

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Yes, you can have access to your transcripts for up to a year from the date that you have placed the order.

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No. Whatever is the package, we give the same commitment to quality. There are absolutely no differences in the packages other than the turn around time.

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We identify speakers as interviewer, interviewee, male speaker, female speaker, etc. with numbers added to distinguish if there is more than one similar speaker. If you require any particular method of identification, you are welcome to send us the details and we will incorporate them in the transcript.

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We follow the intelligent verbatim transcription style, which means that we transcribe exactly as dictated leaving out only the ums, ohs, and other mumblings. We also skip ads and music. If you require absolute verbatim or any other style, we are willing to do that for you.

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The transcripts will generally be in Times New Roman font, font size 12, and justified alignment. If you require any other formatting, we can incorporate it if you let us know of your requirements. You may even send us templates if you wish us to use them.

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