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Frequently Asked Questions - Service

We transcribe both audio and video files. Any material that can be transcribed is transcribed by us. We do not limit ourselves to any genre; call it what you will, we will transcribe it for you.

However, just to give you an idea, here are a few types of transcription services offered by us:

* Medical Transcription
* Media Transcription
* Podcast Transcription
* Business & Financial Transcription
* Conference Call Transcription
* Legal Transcription
* Court Proceeding Transcription
* Audio/Video Transcription
* Technical Transcription
* Educational Transcription
* Religious Transcription
* Research Transcription

Please go to our website https://www.transcriptionhub.com and choose your turnaround package. You will be taken to the upload page of the cart. Please choose the file or file link you want to upload from your computer. You can repeat the process for as many files as you need to upload. You can also share the files via Dropbox, Google Drive, Video/Audio URL.

Yes. If you are unable to upload your files due to whatever reasons, please Contact us and we will send you alternate upload methods.

You will receive a confirmation from us for your order within 24 hours of placing it. It will mention your order number as well as the date that you can expect your transcripts based on your chosen turn around the package.

We will be contacting you via phone/email to inform you if there are any problems with downloading the files or audio quality, etc.

The transcripts will generally be in Times New Roman font, font size 12, and justified alignment. If you require any other formatting, we can incorporate it if you let us know of your requirements. You may even send us templates if you wish us to use them.

We follow the intelligent verbatim transcription style, which means that we transcribe exactly as dictated leaving out only the ums, ohs, and other mumblings. We also skip ads and music. If you require absolute verbatim or any other style, we are willing to do that for you.

"We identify speakers as interviewer, interviewee, male speaker, female speaker, etc. with numbers added to distinguish if there is more than one similar speaker. If you require any particular method of identification, you are welcome to send us the details(Template to be followed) and we will incorporate them in the transcript.

No. We accept only digital files at this point in time, please upload via our website.

We currently accept AIF, AIFF, AMR, AVI, DSS, DVD, DVF, FLV, M4A, MOV, MP2, MP3, MP4, MPEG, MPG, MSV, QTFF, RM, WAV, WMV, VOB, TRM and DS2

Please contact us if you find that your file format is not mentioned in the above list and we will email you either how to convert to a suitable format or alternate upload methods.

No. Whatever is the package, we give the same commitment to quality. There are absolutely no differences in the packages other than the turn around time.

"The characteristics of a difficult audio file include background noise, static on recordings, lots of voice overlapping, faint audio recordings, nonnative English speakers, very fast speech.

If you have one or more of these present in your audio, it is pretty much guaranteed to be difficult audio. Difficult audio files can be transcribed, but it takes double or more the effort and time to transcribe them.
We will be contacting you via phone/ email to inform you if any of the files are falling under difficult audio category"

When you request time stamp/time code service on your transcript, we will insert visible timestamps in your transcript at the beginning of the audio and approximately every 2 minutes thereafter (This is the default timestamp we add to the transcript). We can also have the time stamp/time code added on the transcript based on your request.

Any order of more than 30 hours of audio/video is considered as a bulk order. The delivery of transcripts for bulk orders will be longer than the regular order. Please Contact us if you have a bulk order and we can work out the details of turn around time.

Yes, you can have access to your transcripts for up to a year from the date that you have placed the order.

Yes. Our standard policy is that all commercial breaks, music etc from the audio will not be transcribed.

"1. Please go to https://www.transcriptionhub.com. If you are a first time user, please register using the link https://transcriptionhub.com/user/register/customer-reg.
2. Please log into https://www.transcriptionhub.com using your username and password.
3. You will be reaching your personal dashboard. Please click on the tab New Order to start placing the order
4. You can choose your turnaround time package here.
5. You have the option to add Timestamps to your transcripts here. You can also choose "This audio is difficult" if you feel your audio falls under the difficult audio category. To know what constitutes a difficult audio, please check our FAQ at https://transcriptionhub.com/faq#1n772
6. Once the Turnaround time is selected you can start uploading the files. You can upload an audio or video file. Below are the file upload option available in our portal
i) File upload from your computer (Max File Size: 200 MB)
ii) Upload via Dropbox link
iii) Upload via Google Drive link
iv) Upload via URL
7. You have the option to update Title and add extra notes for the files here. The extra notes would be passed on to our transcribers as specific instructions in processing the files. You may want to include the title of the audio/video to be used with the transcript, useful websites, unusual words, keywords, acronyms, names of speakers, etc. as well as formatting instructions.
8. The system would automatically detect the duration of the file for you here. You would also have the option to manually modify the duration if in case you need to edit it.
9. You can click repeat the process in adding more files
10. Once all the files are added you can click on Checkout to proceed further.
11. You will need to update your Contact Information in this screen.
12. Once the details are updated you will have the option to select your payment method. You can make the payment via 1- PayPal or via a 2- Debit/ Credit card.
13. Once you have updated the payment method you can place the order by agreeing to our Terms and Conditions

NOTE: Please note that ours is a prepaid service and hence countdown for turn around and work on transcription starts after completion of the payment process.
You will receive your transcripts on or before the due date which would depend on the turnaround package you have chosen. Please note that turnaround is calculated in business days and not calendar days."

Yes, we can help you with the conversion. Please Contact us with the details of your audio/video and we will email you as to how this can be taken care of.

Yes, please note that Transcription Hub has a file size limit of 200 MB. If your files are of a larger size, please Contact us and we will email you as to how you can send us your files using alternate modes.

Yes, we offer a 5 minute free trial. We will email the trial transcript the next working day from the day you upload the file. It does not matter what is the length of the audio that you send us, we will transcribe the first five minutes. Please use the contact us page on our website to request a free trial coupon.

Any person who is new to Transcription Hub can avail the free 5 minute trial service. This service is offered so as to demonstrate the quality that would be delivered on the transcripts.

"Once you receive the free trial coupon code, please choose the Express @1 day package to upload your trial audio/video to us. Please enter "This is for trial" in the Extra Notes section while uploading the file or file link. At the checkout point, please enter the provided coupon code in the appropriate box, click on "Apply to order," and proceed.

You can also contact us to get the free trial order placed today!"

No, it is not necessary to pay for dead spaces on your audio. However, we do have minimum duration and point of occurrences requirements for this which can be found in related FAQ.

Yes, you can consider audio duration to be a dead space only when it runs for a minimum of one minute or more continuously.

"If you have dead spaces on your audio either at the beginning or the end of your audio, then you can manually edit the total duration of the file reducing the dead time and update the cart with the actual play time duration. This will allow you to pay only for the actual audio duration that is being transcribed.

Please put in the request to start and/or end transcription from a particular point on the audio in the Extra Notes section while placing your order."

If the dead spaces happen in between the recording, you can take the total of all the occurrences of empty recording on the audio and and update the cart with the actual play time duration. This will allow you to pay only for the actual audio duration that is being transcribed. However, please note that there needs to be a minimum of one running minute of empty recording each time and you will have to provide us with the start and end time of each dead space on the audio.

Yes, we can check for dead (empty recording) spaces on the audio/video for you. We charge $0.15 per minute ($9 per hour) of audio/video for this service. Please make this request in the Extra Notes Section while placing your order. We will send you an invoice for the same.

The time taken to transcribe an audio depends on the number of words typed. The time taken to type out a dictation/audio which has very fast speaker/speakers on it will be much more than the average. Hence, if the speed is 20% above the average, ie. above 12 lines per audio minute, then we deem the audio to be difficult as it will take the transcriber that much more time to type out the content.

If you have a doubt that the speakers on your audio are very fast, you can request us to check this at the time of placing your order. You can put in your request in the Extra Notes Section. We will check your audios irrespective of whether you make this request or not. If we find the line count is higher than 12 lines per minute of audio, we will intimate you of the same. We will bill you for difficult audio if you have not paid for the same already.


Audio Star Rating


Audio Description


Transcript Accuracy


5 Star


Clear Audio

98.5% to 100%


4 Star


Clear audio with some pockets of distortion

98%


3 Star


Fairly clear audio with mild audio distortion and disturbances, little
jargon/technical content

95%


2 Star


Poor audio, heavy accent, lots of overlapping conversations, multiple
speakers (more than two), audio distortion and disturbances such as
background noise, low recording, heavy jargon, etc

65%


1 Star


Very poor audio - hardly audible

50% or less

We have different refund policies based on the status of your order. Please find below the information on our refund policies.

If you make a request to cancel an order after placing it:

a) If we have processed the files, then no refund will be entertained.

b) If the transcript is partially complete, then we would refund for the remaining portions of the audio/video not transcribed. The partially completed transcript will be delivered. Please note that the transcriber may have completed the transcript in the time that communication is going on, in which case this would be treated as nonrefundable, completed job/order.

c) If we have not initiated transcription, full refund will be made.

Refund policy for difficult audio files:

No refund will be entertained if the transcript has been delivered.
Only cancellation of order for un-transcribed portions of audio/video will be refunded.

Refund policy for quality issues with transcripts:

We maintain very high standards of quality. However, at times, quality issues due happen due to human errors. In such cases, we will rework the transcript for you. It is only if we are unable to rework the transcript that we would issue a 50% refund on the transcripts. The 50% that is being retained would be for the administrative and other incidental costs associated with processing the orders. All claims to be made and settled within three months of transcript delivery.

The above is applicable for all audio/video files.

You can share the URL with us while placing the order in the extra notes section. If there is any action needed from our end in order to access the contents of the URL you need to specify that as well. You can also share the link with transcription@transcriptionhub.com as well as providing any permissions as required to enable us to access your audio/video links.

Yes, you can share a link to a audio/video.

Yes, we do offer foreign language transcription services for Spanish, French and other languages. Please contact us for pricing and quote.

In case if you do not want to pay for difficult audio charges, there will be a delay in the delivery turn around time, since we need to go through the files and will have to do multiple quality checks before delivery we might not be able to meet the committed turn around time.

We will appreciate customers getting back us of any quality issues, as soon as possible. However we can help address any quality issues up to 90 days.

Yes, we can do multiple speaker's files without extra charges.

We do 100% human transcription, we don’t believe in machine transcription given the output from automated machine transcription.

Yes, you can still log into your account even if you have forgotten your username. Just use the email id you used to register your account and you will be able to log into your account.