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Lost in Transcription: Why turn around time and accuracy is important in Insurance Transcription?

Lost in Transcription: Why turn around time and accuracy is important in Insurance Transcription?

By: Kevin

19 Jul 2021

The critical aspects of Insurance businesses are accuracy and dependable transcription of statements. An experienced and reliable transcription service provider can effectively transcribe the conversation, interviews, dictations, or any other content within the specified deadline without compromising on accuracy. Clients look for a transcription service provider with a quick turnaround time. This builds rapport between the service provider and the client.

The claims manager, supervisor, or adjusters who are working on a claim will have multiple tasks in hand. The tasks can be taken and completed only when the transcript is ready and available. While there are other important activities to perform, a delay in the transcription will likely eat up the valuable time.

Importance of Insurance Transcriptions

The Insurance companies will be running with strict timelines for settling a claim. Having the transcripts available will enhance the Insurance companies to speed up the process of claims investigation and will ensure the on-time settlements of any insurance case. As a part of a claim process, there will be a chain of events happening. Therefore a delay in the transcription will have an adverse effect on the claim process.

Are you pondering what type of files can be transcribed?

* An audio file of Interviews with clients on Insurance claims
* Interviews with victims, suspects, and witnesses
* Statements from the Insurance professionals and experts involved with the claim
* Conversations with the legal or medical professionals
* Fieldnotes
* Telephone conversations

Ask a good transcription service provider, they would say that Accuracy and Turnaround Time (TAT) are like the thumb and finger. To explain it in good terms, both are inextricable and enhance the transcription to high quality.

We at Transcription Hub, have sheer determination to provide satisfaction to the clients as all our projects are being transcribed by professional human transcribers. We ensure that the transcribers who are working on insurance transcription are trained and experienced to meet the expectations of our clients.

Here is a list of insurance transcription services that we offer:

We strive to make privacy and security a top priority to remain compliant with the Health Insurance Portability and Accountability Act (HIPAA) and other federal regulations.

The reports we generate are many and to name but a few

* Claims
* Field investigations for theft, property damage, accidents, etc.
* Recorded statements,
* Summary reports,
* Fraud investigation/probes reports,
* Insurance claimant statements,
* Insurance interviews,
* Telephone conversations,
* Insurance meetings,
* Carriers insurance,
* Third-party administrators insurance, and
* Independent adjusters insurance etc.

At Transcription Hub we specialize in transcribing all insurance audio in a secure online environment. We process tens of thousands of pages of recorded statements each month for our clients. Our specialization includes providing a scalable and customized solution to our prestigious clients which are tailored based on their needs. We pride ourselves on building a mutually beneficial and long-term relationship with our customers. What sets us apart is how we take the time to get to know the unique transcription needs of your company & work accordingly.

Aiming at the Accuracy

Accuracy is needed because the whole point of transcribing something in a claim is to revisit the content in a text format at a later point of time. It is important to make sure that the actual context of the conversations is captured in a transcript as it might be a key element for the entire claim.

A transcript generated for an insurance claim is used as an exhibit in a court of law to substantiate a claim. It is very important to ensure that the transcripts attached to a claim are having the details captured in the most accurate form possible. We look at the reasons why accuracy is being considered a significant factor during transcriptions.


Any transcribed file has multi-prone roles to play. They are utilized during an investigation in the court upon a claim, brought by the lawyer for providing evidence, or can be stored for future reference. Therefore, the transcripted data must be accurate and reliable. At Transcription Hub, we provide 99% accurate transcriptions, by creating a benchmark for the client's reliability and trust. We also strive to ensure privacy and security a top priority to remain compliant with the Health Insurance Portability and Accountability Act (HIPAA) and other federal regulations.

Lost in jargon:

One of the hindrances to face while transcribing an Insurance file is the technical terminology and the advanced jargon used. These factors could impede misinterpreting the context of the claims.Transcription Hub has a specialized team of experts who can categorically decode the jargon and produce highly accurate transcriptions. We take pride in building long-term relationships with our customers.

Detect fraudulent claims:

In Insurance transcription, the transcripts generated from the recordings are checked against police statements, witness statements, and any medical information from emergency responders or paramedics. As analyzing written language is much easier and less time-consuming than listening to audio recordings repeatedly, the transcribed reports can be compared with one another side by side, to find the discrepancies and ensure that the version of events more or less matches up.

Truths about Turnaround Time (TAT)

The claims manager, supervisor, or adjusters require a transcript to save time while they are accustomed to various tasks at hand. A delay in the transcription will have detrimental effects on the claim process while a chain of events unfolds.

While most people think that typing rapidly is the biggest factor in how you can transcribe, it can be labeled as a myth as other key elements can be functional in maintaining the turnaround time. Shooting for a 3:1 or 4:1 will be an average time, that is finishing an hour of file in three or four hours.

We have a successful track record and have established a benchmark of providing accurate, timely, and intelligible transcripts. We never want you to lose your words and context in transcription when you already found the best in the cards.

At Transcription Hub, we work in a compliant, discreet, and professional manner. We are the trusted insurance vendor for many of the leading insurance companies across the US with a record of transcribing more than 5 million minutes. We are also specialized in transcription services for academia, legal professions, healthcare, media, government, businesses, and more.