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Frequently Asked Questions - Pricing and Payment

Yes it is. We price on the length of the audio/video file we receive - NOT the amount of time it takes to complete the transcript.

Yes, we charge an additional $0.75 cents per minute of audio/video which fall under the difficult audio banner.

No, there are no additional charges for multiple speakers. Additional difficult audio charges will be applicable only if the audio recording is of poor quality.

Yes, we charge an additional $0.15 cents per minute of audio/video for inserting time stamp/time code in the transcript.

Our payment gateway is integrated with PayPal. You can make your payment using a credit card, a debit card or a PayPal account.

Yes, we do offer postpaid services too. To avail postpaid services, you will need to sign a purchase order with us stating the terms of service and payment. Please Contact us to request more information about this.

Ours is a prepaid service. Hence, payment will have to be made at the time of placing the order.

Yes, your turn around will be affected if you choose to use an eCheck to make your payment. Ours is a prepaid service. Hence, countdown for turnaround and transcription of audio/video starts after completion of payment process. If it takes 3-5 days for your eCheck to be cleared, then countdown for turnaround will start after 3-5 days. If you require a short turn around, we suggest you use your credit card, debit card or PayPal account to make your payment.

In case you are having trouble making the payment using the PayPal gateway, try the following: Sometimes PayPal does not show the Credit Card payment option if someone else has used the computer you are using and made a payment using a PayPal account. Clear the cookies before trying again. If you are still having trouble, you might want to use a different computer to make the payment.

If you choose to go with the PayPal gateway, click on Checkout to proceed with payment. Please enter all the details for the Billing Information. Enter the Coupon Code if you have a valid discount coupon and click on Apply to Order. Click on
Review Order
. Recheck all the details of your order are correct. Click on Back to make any changes. Click on Submit Order to proceed further. If you wish to pay using a Paypal account, enter your account details and proceed to make payment. You can also choose to Sign In as a guest and pay with your debit or credit card without using a PayPal account.

Transcription Hub’s payment gateway is integrated with PayPal. A customer does not need to have a PayPal account to use the PayPal gateway to make the payment. All you need is a credit or a debit card.